Reference

Terms & Conditions for Your Account

We set these terms so you can check the rules before you open an account, add funds, or ask for a payout check.

Account useLocal law firstDANA / OVO / GoPay / QRISMobile and desktop

Browse lobby Read FAQ

How These Terms Apply Here

alfamabet Service availability depends on jurisdiction. Users are responsible for checking local law before access.

These terms apply when you create an account, browse the lobby, submit a deposit, request a withdrawal, or contact support about a record on your profile. If access or eligibility is discussed, it depends on local law and is available only where local law permits. We

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may pause access if the account details do not match the payment record, if a transfer is disputed, or if we need to confirm the source of a balance before release. Any clause that conflicts with Indonesian law is handled under the law that applies to
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your location, and the rest stays in force. We keep the wording practical on purpose: you should know what we can check, what we can decline, and what data we may ask for before a transaction is completed.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Where To Ask About The Terms

If a clause feels unclear, use the same contact paths we use for account checks: live chat, email, or WhatsApp.

Live chat Open live chat from the site if you need a quick read on a clause, an account change, or a transaction check. We use the same thread to verify your username, payment timestamp, and the exact term you want us to explain.

Email Send a written request when you want a copy of the rule you are asking about or a change to account details. Include the email on file, your wallet name, and the date so we can trace the record.

WhatsApp Use WhatsApp for follow-up after support opens the case. We may ask for a screenshot of the payment reference from DANA, OVO, GoPay, or QRIS before we make any change tied to your account.

HANDLING STANDARDS

How We Handle Records And Requests

We keep policy work tied to the account you opened, not to a public profile. Cookies help us remember the session, protect login checks, and keep the terms page in the language…

Account data

We store the details you submit for registration, contact, and transaction checks only as long as needed for service, dispute handling, and legal duty. If a field changes, ask us to update it from the email on file.

Cookies

Our cookies remember language, session state, and whether you already passed a page check so you do not start over each time. You can clear them in your browser, though some page preferences will reset.

Login checks

We match login attempts against device history and the email tied to the account. If the device changes, we may ask for a fresh confirmation before any action is taken on your balance or profile.

Payment records

DANA, OVO, GoPay, and QRIS references stay linked to the transaction record so we can reconcile deposits and withdrawals quickly. We may hold the history if a dispute, duplicate entry, or failed transfer needs checking.

Retention

We keep records only for the period needed to answer support requests, meet legal duties, and resolve account issues. After that, we remove or anonymise the data we no longer need.

Request changes

To request a correction, contact us with your username, the exact field you want changed, and a matching contact channel. If we need extra proof, we will tell you which document or screenshot to send.

Common Terms Questions From Indonesia

These answers cover the parts people usually ask about before opening or editing an account. If your question is about access, data, or a record tied to DANA, OVO, GoPay, or QRIS, we check the term that applies and reply through the contact route on file. Where local law permits access, the same rules stay tied to your account until we update them in writing.

Access depends on local law and is available only where local law permits. If you try from a restricted location, we may stop the process, keep the record secure, and direct you to support for the next step.

We keep the payment reference, time stamp, username, and amount shown in the transaction log so we can match deposits and withdrawals. That record stays linked to your account for support and legal checks.

Send us a message from the email on file, name the field you want changed, and include a matching screenshot or document. We update the record only after the request is checked.

We may pause access if the login device changes, the payment record does not match, or we need more detail before a withdrawal is released. That pause stays only as long as the check takes.

We keep records only while they are needed for support, dispute handling, and legal duty. After that period ends, we remove or anonymise data that no longer has a clear account purpose.

Use live chat for a quick answer, email for a written request, or WhatsApp when support has already opened the case. Include your username and the date so we can find the right record.

Terms & Conditions for Your Account

Where To Ask About The Terms

How We Handle Records And Requests

Account data

Cookies

Login checks

Payment records

Retention

Request changes

Common Terms Questions From Indonesia

01 Can I open an account if I am outside Indonesia?

02 What details do you keep when I use DANA or QRIS?

03 How do I ask for a correction to my account data?

04 Why would access to my account be paused?

05 How long do you keep my records?

06 Which channel should I use for a terms question?

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